Privacy
Your data.
Handled Properly.
Introduction
We respect your privacy. Not as a slogan — as an operational requirement. To make this website work, we have to process some information. This page explains what exists, why it exists, and how long it sticks around. Nothing here should be surprising, and nothing here is meant to be complicated.
What we collect
When you use the site, a small amount of information is created automatically. This may include device type, browser version, pages visited and approximate location. It helps us understand whether the website is functioning and whether people can actually use it.
If you contact us, place an order, or sign up for updates, we may also receive details you provide directly — typically name, email address, delivery information and relevant messages. We only collect what is needed to respond or complete the request.
We do not attempt to collect sensitive personal information and we do not design the site to ask for it.
Why we use it
Information is used for practical reasons:
- To operate and maintain the website
- To process purchases or requests
- To respond to messages
- To improve performance and reliability
- To understand general usage patterns
We don’t use personal information to make unexpected decisions about you, and we don’t build profiles beyond what is required to run the service.
Cookies
Some parts of the website remember things — like what you added to a basket or whether you accepted certain settings. These rely on cookies and similar technologies.
Some cookies are essential. Without them, pages break or forget what you just did. Others help us understand how the site is used so we can fix problems and improve navigation.
You can control cookies through your browser. The website will continue to exist, though parts of it may behave less helpfully.
Sharing information
We don’t sell personal information.
We do work with providers who help operate the site — hosting, payments, delivery and analytics. They receive only what they need to perform their function, and nothing else. They’re expected to treat it with the same level of care we do.
Storage and retention
Information is kept only as long as necessary to provide the service, meet legal obligations, or resolve operational issues. When it’s no longer required, it’s deleted or anonymised.
No system is perfectly risk-free, but reasonable technical and organisational safeguards are in place to reduce the likelihood of unauthorised access.
Your control
Where applicable, you may request access to, correction of, or deletion of your information. We’ll respond within a reasonable timeframe and in line with applicable regulations.
Updates to this page
Occasionally, we may adjust this page to reflect changes in technology, operations or legal requirements. The latest version will always appear here.
