frequently asked questions

Q1. How long is the promotion running for?

A1. The promotion runs from 00:00 on 1st September 2026 until 23:59 on 31st October 2026. Each valid entry gives you a chance to instantly win one of 200 x £/€15 Boojum vouchers or 200 x £15 Subway vouchers (winners in ROI will win a €15 voucher for food takeaway marketplace instead).

Q2. Who can enter and what age do they need to be?

A2. This promotion is open to residents of Northern Ireland and the Republic of Ireland only. You must be aged 18 or over to enter.

Q3. Do I need to make a purchase to enter the promotion?

A3. No, no purchase is necessary to enter.

Q4. How do I enter?

A4. To enter, scan the QR code on the Deep RiverRock Point of Sale material or your Deep RiverRock bottle, or visit deepriverrock.ie/promo and follow the instructions to submit your entry.

Q5. Do I have to pay to enter?

A5. No, you will not be charged to enter the promotion.

Q6. How many times can I enter?

A6. You can enter the promotion once per person per day.

Q7. I don’t live in Northern Ireland or the Republic of Ireland; can I still enter?

A7. Sorry, if you don’t live in Northern Ireland (NI) or the Republic of Ireland (ROI), you cannot enter the promotion. The promotion is running exclusively in these regions, so only those who reside in NI or ROI can enter.

Q8. What Prizes are you giving away?

A8. Instant Win Prizes:

• 200 x £/€15 Boojum vouchers
• 200 x £15 Subway vouchers (winners in ROI will win a €15 voucher for food takeaway marketplace instead).

Q10. What is a £15/€15 Boojum voucher?

A10. It is a £15/€15 Boojum voucher for Boojum stores, available across Republic of Ireland and Northern Ireland.

Q11. What is a £15/€15 Subway voucher?

A10. It is a £15/€15 Subway voucher for Subway stores, available across Northern Ireland. Republic of Ireland winners will win a €15 voucher for food takeaway marketplace instead.

Q11. How are winners selected?

A11. Instant Win Prize winners are selected via an ‘Open Winning Moments’ system. The first entrant to make a valid entry on or after a winning moment will win one of the available Instant Win Prizes. If no one enters at a winning moment, the Prize rolls over to the next valid entry. The Winning Moments have been pre-allocated using a computer-generated algorithm and are randomly seeded throughout the promotional period.

Q12. How will I know if I have won?

A12. If you have won one of the Instant Win Prizes, you will be notified immediately on screen. We will email your voucher Prize to the email address you provided within 14 days.

Q13. What do I need to do if I win?

A13. You should receive an email with your voucher within 28 days. Keep checking the email address that you entered the Promotion with. Check your junk mail too, in case the email goes in there. Once received you can redeem it in the relevant store.

Q15. How and when will I receive my Prize?

Digital Prizes (e-Vouchers) will be delivered by email within 28 days.

Q16. Can I request an alternative Prize?

A16. No, all Prizes are non-transferable, non-refundable, and no cash or alternative Prizes are available. All Prize elements are subject to availability. In the event that a prize is unavailable, an alternative prize of equal value will be provided. The e-vouchers can only be used at participating venues as specified in their terms and conditions.

Q17. I haven’t received my Prize, where is it?

A17. If after the stated timescale you still haven’t received your Prize, please check your email junk/spam folder.

Q18. What happens with the details I provide?

A18. We will only use personal information supplied for the administration of this promotion unless you consent to other uses. Your details will be shared with our Prize Provider, Element London Ltd, for prize fulfilment purposes. You can request to have your personal data removed or modified by contacting us at: DataProtectionOffice@cchellenic.com

Q19. How do I know if I have lost?

A19. You will be notified immediately on screen whether you have won or lost an Instant Win Prize.

Q20. I entered the promotion too late, will I still be in with a chance of winning?

A20. Unfortunately, any entry received before 00:00 on 1st September 2026 or after 23:59 on 31st October 2026 will not be accepted.

Q21. Can I win more than one Prize?

A21. No, you can only win one Prize per person.

Troubleshooting

Q22. I didn’t receive a confirmation message when I entered the promotion, what does this mean?

A22. Please ensure you followed the entry instructions and submitted all required information. If you still have not received confirmation, please contact our consumer service team.

Customer Service

Q23. What is the complaints procedure?

A23. We are sorry to hear you want to raise an issue. Please contact our consumer service team:

• For ROI: call 1800 317 318
• For NI: call 0800 317 318 (Mon – Fri 9am – 5pm)

Other

Q24. My question hasn’t been answered in the FAQs, what do I do?

A24. Sorry about this. Please consult our full terms and conditions at deepriverock.ie/terms for further information. If your question still hasn’t been answered, do not hesitate to contact our consumer service team.

Q25. Where can I see the terms and conditions?

A25. You can view the full terms and conditions at deepriverock.ie/terms